Background:
Our client launched this project in Y2021 aimed to integrate legacy applications into a unified CRM platform within 18 months. It was very complicated:
- Exchanges data with 26 eco-systems
- Huge historical data for 10+ brands
- Involves all APAC subsidiaries, 20+vendors
Half years passed and no much progress has been made, then we were involved to be PMO
Root Cause Analysis:
We figured out the root cause by FMEA:
- No centralized project management office
- No clear project scope, no clear RACI
- Insufficient end user involvement
- No clear project end statement
- Vendors were not on the same page
- No aligned cut off plan
Our Solution:
We provided senior project managers:
- Set up the Project Management Office
- Standardized project reporting structure
- Aligned project scope, baseline and RACI
- Reorganized the project team
- Streamlined vendor communication channel
Achievements:
- TW region went alive on time, JP / KR / CN / SG is on-going and on track
- PMO methodologies has been adopted by client and a strong PM team was built
- Well recognized by our client that we were chosen for following maintenance management!